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EASE Support Options


What is Covered?

EASE customers are automatically entitled to free technical support from L-Soft, which provides speedy, personal assistance from our support staff. The support package also includes the integrated F-Secure Anti-Virus system, which protects your email lists from harmful computer viruses. In addition, L-Soft offers free technical support discussion groups where users can share information, resources and innovative ideas.

Support Service Description: The customer discusses requirements with personal list administrator by email. List administrator implements necessary configuration changes upon request. Customer processes bounces (if not using probe), answers request mailbox, adds/deletes subscribers, etc. This is a reactive email based service; the customer writes, and we help.


When is Coverage Available?

Support for our products and services is available on business days from 9 a.m. to 6 p.m. EST (Eastern Standard Time) except during L-Soft holidays. View a list of L-Soft holidays.

What is Your Response Time?

During normal business hours, we will acknowledge your email inquiry within one hour after receiving it. Our acknowledgment may include the answer to your inquiry, a request for additional information, or a status report regarding the additional time needed for research.

L-Soft Technical Support Address

(Only for L-Soft customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)

General support
ease-support@lsoft.com


Note: Technical support for EASE Home customers is only available through the EASE-HOME@home.ease.lsoft.com support list.


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All other trademarks, both marked and not marked, are the property of their respective owners.
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Product Information


Service Overview
Features & Benefits
Feature Checklist
Virus Protection
Service Demo (Flash)
Service Demo (HTML)

EASE Home

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Service Options & Pricing
Licensing vs Outsourcing
Support Options


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Why Email Lists?
About One-Way Lists
Why One-Way Lists?
About Discussion Lists
Why Discussion Lists?

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