Voluntary Product Accessibility Template for LISTSERV® Version 15.5

Date: November 27, 2007
Name of Product: LISTSERV Version 15.5
Contact for More Information: support@lsoft.com

This sheet applies to the LISTSERV Classic, LISTSERV HPO and LISTSERV Lite products.

The LISTSERV product falls under Section 1194.21 "Software Applications and Operating Systems" of the Section 508 standards.
All paragraphs in this section as well as sections 1194.31 and 1194.41 are either supported by LISTSERV or not applicable to LISTSERV.

Tables are provided below describing LISTSERV's conformance with each paragraph of these sections:

Following the tables is a longer discussion of the Remarks and Explanations as they relate to each user category of LISTSERV.

Section 1194.21 Software Applications and Operating Systems - Detail
Voluntary Product Accessibility Template

Criteria

Supporting Features

Remarks and Explanations

(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.

Supports

See Remarks and Explanations below.

(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer.

Supports

The LISTSERV service does not require any changes to the OS that it is running on and operates independently of other software on the server.

(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes.

Not Applicable

See Remarks and Explanations below.

(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text.

Supports or Not Applicable

Information about available email commands is available both in the LISTSERV documentation (particularly Appendix A of the List Owner's Manual and the Site Manager's Manual) and by sending "INFO" commands to the LISTSERV email address. No images are used by LISTSERV.

See Remarks and Explanations below.

(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance.

Not Applicable

LISTSERV is a server application. No images are used in its operation.

(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes.

Supports

See Remarks and Explanations below.

(g) Applications shall not override user selected contrast and color selections and other individual display attributes.

Not Applicable

LISTSERV is a server application. User-selected contrast and color selections are features of the clients (email client of the user's choice or Web Interface) used to access it and cannot be changed by LISTSERV.

(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.

Not Applicable

LISTSERV is a server application. No animation is used.

(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

Not Applicable

No color coding is used by LISTSERV. Email replies to commands are in plain text only, without any "rich text" or HTML markup of any kind.

See Remarks and Explanations below.

(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.

Not Applicable

No color is used by LISTSERV.

(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.

Not Applicable

LISTSERV responses are in plain text only, with no special formatting tags of any kind.

See Remarks and Explanations below.

(l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

Not Applicable

No electronic forms are used by LISTSERV.

See Remarks and Explanations below.

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Section 1194.31 Functional Performance Criteria - Detail
Voluntary Product Accessibility Template

Criteria

Supporting Features

Remarks and Explanations

(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided.

Supports

Visually impaired users can use an accessible email client, text editor, and/or terminal emulator of their choice.

See Remarks and Explanations below.

(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided.

Supports

Visually impaired users can use an accessible email client, text editor, and/or terminal emulator of their choice.

See Remarks and Explanations below.

(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided,

Not applicable

No hearing is required to use LISTSERV.

(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.

Not applicable

No audio information is provided by LISTSERV.

(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided.

Not applicable

No user speech is required.

(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.

Supports

Users with fine motor impairment can use an accessible email client, text editor, and/or terminal emulator of their choice.

See Remarks and Explanations below.

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Section 1194.41 Information, Documentation and Support - Detail
Voluntary Product Accessibility Template

Criteria

Supporting Features

Remarks and Explanations

(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.

Supports

LISTSERV documentation is currently available in HTML and PDF formats. Some documents are retrievable through email in plain text.

Users with current maintenance who need any of the publicly available documents in a different format may make a request to support@lsoft.com. L-Soft is constantly working on improving our documentation. If any deficiencies are found in the accessibility of the documentation, please report them to manuals@lsoft.com so that we may correct them.

(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.

Supports

Our Website lists all the formats that our documentation is currently available in and provides links to obtaining them. If a particular document format is not currently available, users with current maintenance may make requests to support@lsoft.com.

(c) Support services for products shall accommodate the communication needs of end-users with disabilities.

Supports

Support for all L-Soft products and services is through email. Since L-Soft products are all email-centered, it is assumed that anyone using the products and needing support is able to use email. However, phone support is available on request.

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Remarks and Explanations

For most of the supported accessibility criteria, the "Remarks and Explanations" are as follows.

Since the purpose of using LISTSERV is to send and receive email messages, it is assumed throughout this document that anyone who would need to use LISTSERV is able to use email. LISTSERV's functions are invoked with a command line interface accessible by sending plain text email commands to special email addresses on the LISTSERV server.

An optional Web-based user interface is available for use with LISTSERV on all operating systems except VM. The Web Interface (also known as "WA") provides an alternative method of interacting with LISTSERV to perform some (though not all) of its functions. The Web Interface is not required for using LISTSERV, and site maintainers may choose not to install it even on the platforms where it is supported. Since the Web Interface may or may not be available, it is not considered for the purpose of this document and is addressed in a separate VPAT document. See the VPAT for WA.

There are several types of LISTSERV users, and interaction with LISTSERV is dependent on the type of the user.

Subscribers

List subscribers are people who have requested and have been granted permission to subscribe to a particular mailing list so that they may receive the email messages sent through the list.

List subscribers need to perform the following tasks:

For subscribers, accessibility requires the use of any accessible email client of the subscriber's choice. If available and depending on the list configuration, subscribers may also have the option of using the Web Interface to perform some of the above tasks.

List Moderators

List moderators review messages posted to "moderated" mailing lists to determine whether the content of the message is consistent with the goal of the list and approve the messages to be distributed to the list's subscribers.

List moderators need to perform the following tasks:

For list moderators, accessibility requires the use of any accessible email client of the user's choice, preferably one that can handle MIME messages. If available and depending on the list configuration, list moderators may also have the option of using the Web Interface to moderate.

List Owners

List owners are the administrators of a list. They determine list policy and behavior, and may add, delete and modify subscriptions to the list.

List owners need to perform the following tasks:

For list owners, accessibility requires the use of any accessible email client of the list owner's choice. If available, list owners may also have the option of using the Web Interface to perform some of the above tasks.

LISTSERV Site Maintainer

LISTSERV site maintainers are typically the system administrators for the server on which LISTSERV is running. As such, their normal duties require them to have direct access to the server from a console, including entering commands at a command line prompt on the console or from a terminal emulator. Such duties also generally include editing text files.

Therefore, in addition to assuming the availability of an accessible email client, for the site administrator, we can also assume the availability of an accessible text editor and an accessible terminal emulator or console.

LISTSERV site maintainers need to perform the following tasks:

For site maintainers, accessibility requires the use of any accessible email client, text editor, and console or terminal emulator of the administrator's choice. If available, site maintainers may also have the option of using the Web Interface to perform some of the above tasks.

About These Assessments

This page was adapted from the Voluntary Product Accessibility Template Version 1.2, dated 5/6/2004.

The purpose of the Voluntary Product Accessibility Template is to assist federal contracting officials in making preliminary assessments regarding the availability of commercial electronic and information technology products and services with features that support accessibility.

The first column contains the lettered paragraphs of the subsections of the Section 508 standards. The second column describes the level of support for the provisions in that paragraph (ITIC's suggested language is used). The third column contains any additional remarks and explanations regarding specific features of the product that provide the support.